Customer Service Consultant

eppc on behalf of its customer among the largest private investment groups in Albania is looking for a Customer Service Consultant.

Responsibilities:

• Helping to develop and implement a customer service policy for an entire group;
• Finding ways to measure customer satisfaction and improve services;
• Train and supervise customer service professionals to ensure optimum satisfaction of clients;
• Design quality control program and implement standards to coach employees toward high performance and success;
• Establishes strategic goals by gathering pertinent business, financial, service, and operations information, identifying and evaluating trends and options, choosing a course of action, defining objectives, evaluating outcomes;
• Oversaw activities and supervised a team of Customer Service Representatives who provided technical support to company’s customers;
• Train and supervise customer service professionals to ensure optimum satisfaction of clients;
• When it is necessary communicates with customers to receive their valuable feedbacks and suggestions for improvement in company’s products/services;
• Create and maintain tailor-made customer care training program;
• Prepares reports related to discussions and feedback provided by customer and presents reports to appropriate structures/companies/management board to enable further improvement in products and services.
Requirements for this position are:
• Bachelor’s degree in Business Administration & Marketing;
• Master’s in Business Administration & Marketing (preferred) ;
• More than 5 years in management position in the respective field;
• Customer service strategy training courses.
Facts & Figures

Position: Customer Service Consultant;
Location: Tirana;
Working hours: Monday-Saturday;
Reports to: Chief Executive Officer;
Travel required: Yes, within the country;
Contract: Limited contract, 3 - 6 months;
To apply until: 14.02.2016.