Contact Center Specialist (English Speaker) - Tirane

EPPC Albania, on behalf of its client a BIG International company which provides customer care, sales, technical support and collections services, is currently recruiting Contact Center Specialist (English Speaker)

Essential Responsibilities:

• Customer support through multi-channel services (telephone, e-mail, chat, web, social media);
• Customer call management for information, clarifications or complaint management;
• Continuous training on procedures, products and services provided.

Requirements for this position are:

• High School Diploma or equivalent
• Excellent command of English language;
• Knowledge of other foreign languages (optional)
• Good knowledge of PC usage (intermediate level)
• Excellent interpersonal, communicative and expositive skills;
• Availability to work on shifts.

What the company offers:

• International context and dynamic work environment;
• Starting short term contract followed by a permanent contract;
• Flexible schedules on shifts;
• Attention to people's needs (work-life balance);
• Growth opportunities within the company;
• Continuous training and individual recognition;
• Corporate events.

How to apply:

To apply for this opportunity, please fill your application at:

https://transcomalbania.recruitee.com/o/english-speaker-contact-center-specialist-digital-channel-managementbackoffice-tirane