Customer Care, Call Center

Main job task and responsibilities!
Inbound

• deal directly with customers in all the inbound or outbound channels by providing the needed information for product status
• handle and address promptly customer requests
• keep records of customer interactions and transactions
• record details of inquiries, comments and complaints in the system
• follow up on customer interactions
• document all call information according to standard operating procedure
• proactively propose operational improvements for the company based on voice of customer
• reports monthly to CEO in the department meeting the performance of the respective channel of communication in charge

Key competencies!

• very good communication skills
• problem analysis and problem solving
• customer service orientation
• judgment
• adaptability
• team work
• stress tolerance


Education and experience!

• university diploma
• proficient in Microsoft office applications
• required language proficiency in English
• knowledge of customer service principles and practices
• some experience in a call center or customer service environment
• good data entry and typing skills

All interested candidates can send their CV-in English till 07/04/2017.