Front Office Manager
Nr. i reklamës i Anegino
AC45BP20
Industria
Shërbime
Përshkrimi i punës
ARKA Hotel as part of ATDG (Art and Tourism Development Group) company, one of the leading companies in the field of Tourism and Hospitality,
Invites you to apply in the position of:
Front Office Manager
The primary duties of the Front Office Manager is to ensure guest satisfaction and overall efficiency of front office operations, to train staff as outlined in the Front Office Training Procedures and ensure staff is prepared to provide excellence to our guests and visitors at all times
Duties and Responsibilities:
• Participates in the selection of front office personnel;
• Training, monitors and manages front office staff, resolves any guests issues and performs
tasks that require discretion and authority;
• Supervises workloads during shifts;
• Evaluates the job performance of each front office employees;
• Maintains working relationships and communicate with all departments;
• Able to make reasonable and professional decisions;
• Assist and guide the front office staff through their daily duties and responsibilities;
• Ensure staff is prepared to be courteous, efficient and available to provide excellence to our
guests and visitors at all time;
• Work closely with the hotel’s management team and communicate effectively;
• Conduct self in a friendly and attentive manner during all guest encounters;
• Responsible for working in a safe and conscientious manner;
• Adhere to all safety policies and procedure;
• Speak using clear and professional language;
Requirements (Key Skills)
• Two years of experience in Front Office or similar role;
• Customer care oriented approach;
• Excellent communication, interpersonal and leadership skills;
• Critical thinker and problem-solving skills;
• Good organizational and time-management skills;
• Working knowledge of various computer software programs (MS Office, POS);
• Guest-oriented and service-minded;
• Able to demonstrate excellent written and verbal communication in English language;
Ofrohet:
• Pagesë konkuruese
Shënim: Ju lutem dërgoni aplikimin tuaj nëpërmjet Aneginos!
Të gjitha aplikimet do të trajtohen me konfidencialitet të plotë sipas ligjit Nr. 9887, date 10.03.2008 i ndryshuar, vendosur nga Kuvendi i Shqipërisë për "Mbrojtjen e të Dhënave Personale”.
Address: Residential Block "Kodra e Diellit" 2. Tirana, Albania.
Invites you to apply in the position of:
Front Office Manager
The primary duties of the Front Office Manager is to ensure guest satisfaction and overall efficiency of front office operations, to train staff as outlined in the Front Office Training Procedures and ensure staff is prepared to provide excellence to our guests and visitors at all times
Duties and Responsibilities:
• Participates in the selection of front office personnel;
• Training, monitors and manages front office staff, resolves any guests issues and performs
tasks that require discretion and authority;
• Supervises workloads during shifts;
• Evaluates the job performance of each front office employees;
• Maintains working relationships and communicate with all departments;
• Able to make reasonable and professional decisions;
• Assist and guide the front office staff through their daily duties and responsibilities;
• Ensure staff is prepared to be courteous, efficient and available to provide excellence to our
guests and visitors at all time;
• Work closely with the hotel’s management team and communicate effectively;
• Conduct self in a friendly and attentive manner during all guest encounters;
• Responsible for working in a safe and conscientious manner;
• Adhere to all safety policies and procedure;
• Speak using clear and professional language;
Requirements (Key Skills)
• Two years of experience in Front Office or similar role;
• Customer care oriented approach;
• Excellent communication, interpersonal and leadership skills;
• Critical thinker and problem-solving skills;
• Good organizational and time-management skills;
• Working knowledge of various computer software programs (MS Office, POS);
• Guest-oriented and service-minded;
• Able to demonstrate excellent written and verbal communication in English language;
Ofrohet:
• Pagesë konkuruese
Shënim: Ju lutem dërgoni aplikimin tuaj nëpërmjet Aneginos!
Të gjitha aplikimet do të trajtohen me konfidencialitet të plotë sipas ligjit Nr. 9887, date 10.03.2008 i ndryshuar, vendosur nga Kuvendi i Shqipërisë për "Mbrojtjen e të Dhënave Personale”.
Address: Residential Block "Kodra e Diellit" 2. Tirana, Albania.
Data e aplikimit të fundit : 5 Nëntor 2023