Cemea Sales Force Administrator

TELEPERFORMANCE GROUP worldwide leader in the costumer services is looking for a:

CEMEA SALES FORCE ADMINISTRATOR:

Role Purpose:
The CEMEA Sales Force DC Administrator will ensure, through a full understanding of EMEA Sales
Business Development process and organization that data in Sales Force is entered in accordance with
the Global/Regional Business Development management requirements.
 Continued activity and responsibility to administrate & maintain the Sales Force database, so as
to assure the quality and accuracy of the data in the CEMEA BD reporting on sales process input
 Empower to provide feedback to the Sales Force user when they are not working according to
the define/ cooperate client
 Support local request on SF usage and best practices and process standard; provide training
session if applicable
 Coordinate and consult with the global SF administrator on SF process in general and guideline/
training development
 The CEMEA Sales Force DC Administrator will also support CEMEA Business Development
department with various admin / coordination tasks
Role Duties:
Salesforce.com administration
o Drive system integrity (process, definitions)
o Creation of new accounts in SFDC, following established process
o Drive system integrity (process, definitions)
o Support Salesforce development as a tool to meet sales requirements/needs
o Produce ad hoc reports upon request (subs, sales support, sales executives)
o Sharing access to existing accounts, following established process
o Mass upload contacts/leads
o Mass transfer accounts, contacts, leads, open activities, open opportunities as needed
and whenever there are personnel changes at manager’s requests
o Set up new reports/dashboards to support users’ needs and update existing reports if
necessary
o Activate and deactivate user license, following established process
o Administer system changes for the CEMEA users and ensure communication
o Train new users in the region, leveraging videos and materials developed by Global
Admin Team
o Run ongoing data quality checks to escalate potential data integrity issues to CEMEA BD
analyst in the region for them to resolve these
o Serve as control tower, vigilant of data integrity (spot-check and help resolve duplicates,
or things that are clearly incorrect)
o Set up new Libraries and manage access to these, as needed

o Assist users in troubleshooting SFDC issues and escalate support to Global Admin Team,
if needed
o Help identify areas of improvement and sharing of best practices for SFDC in
collaboration with the CEMEA BD analyst

Secondary:
 BD Admin support
o Support various admin tasks and coordination for the CEMEA BD team Maintain CEMEA
Biz Dev guidelines, governance
o Will work in partnership with the Global sales team and local team, including various
support function – ( SF admin, BD, BD support…)

Competency Levels:
Leadership of self & others (2yr + Experience)
Using initiative (5yrs + Experience)
Team Working (5yrs + Experience)
Building effective relationships (5yrs + Experience)
Data Entry (5yrs + Experience)
Time Management (5yrs + Experience)
Problem solving (5yrs + Experience)
Gather/organize data from multiple sources (5yrs + Experience)
Discretion and understanding of confidential issues (5yrs + Experience)
Attention to detail (5yrs + Experience)
Written communication/presentation skills (2yr + Experience)
Methodical, process & system implementation/maintenance (2yr + Experience)
Self-Development – willingness to learn (2yr + Experience)
Dealing with Pressure (2yr + Experience)
Flexibility (5yrs + Experience)
Interested? Apply sending your CV through Anegino until 25/01/2021
Please specify the position you are applying for!