TEAM LEADER INBOUND
Anegino ad no
AS14KU39
Industry
Services
Job Description
ABOUT US
Thanks to continued organic growth and new acquisitions, Webhelp is today a global leader with more than 50,000 employees, operating in the Business Process Outsourcing (BPO) sector. We specialize in the outsourcing of all services related to the customer experience but we also deal with payment management, sales and marketing services. we are looking for a TEAM LEADER to support our start up in Albania. The person entered will report to the Operation Manager. Do you want to become part of a new project, independently manage a team of people and work closely with the client company? Then this is the right opportunity for you!
MAIN ACTIVITIES
MANAGEMENT
• Management of the team's daily activities, even automatically
• Monitoring and management of team results both at individual and aggregate level in order to achieve the objectives set by the client
• Internal reporting management in collaboration with the Business Intelligence team
PEOPLE
• Continuous improvement of business performance through the development of the individual skills of agents
• Identification of individual areas for improvement and implementation of corrective strategies
CLIENT
• Management of the day-to-day relationship with the client company's referrals
• Collaboration with client company representatives to improve existing processes and identify innovative approaches to solving emerging problems
• Participation in meetings and calls with client companies
REQUIREMENTS
HARD SKILLS
• Fluency in English High level of proficiency with Office 365, especially Excel
SOFT SKILLS
• Previous experience of managing a team
• Strong aptitude for problem solving
• Effective time management skills
• Team working skills
• Leadership
• The following will constitute a preferential requirement: Skills in coaching and mentoring
Thanks to continued organic growth and new acquisitions, Webhelp is today a global leader with more than 50,000 employees, operating in the Business Process Outsourcing (BPO) sector. We specialize in the outsourcing of all services related to the customer experience but we also deal with payment management, sales and marketing services. we are looking for a TEAM LEADER to support our start up in Albania. The person entered will report to the Operation Manager. Do you want to become part of a new project, independently manage a team of people and work closely with the client company? Then this is the right opportunity for you!
MAIN ACTIVITIES
MANAGEMENT
• Management of the team's daily activities, even automatically
• Monitoring and management of team results both at individual and aggregate level in order to achieve the objectives set by the client
• Internal reporting management in collaboration with the Business Intelligence team
PEOPLE
• Continuous improvement of business performance through the development of the individual skills of agents
• Identification of individual areas for improvement and implementation of corrective strategies
CLIENT
• Management of the day-to-day relationship with the client company's referrals
• Collaboration with client company representatives to improve existing processes and identify innovative approaches to solving emerging problems
• Participation in meetings and calls with client companies
REQUIREMENTS
HARD SKILLS
• Fluency in English High level of proficiency with Office 365, especially Excel
SOFT SKILLS
• Previous experience of managing a team
• Strong aptitude for problem solving
• Effective time management skills
• Team working skills
• Leadership
• The following will constitute a preferential requirement: Skills in coaching and mentoring
Data e aplikimit të fundit : 19 Shkurt 2021