Italian language Quality Specialist for customer operations
Anegino ad no
AP24MY54
Industry
Services
Job Description
For our Tirana office we are looking for an Italian language Quality Specialist for customer operations
What you are going to do
Monitor and analyze consultants calls and review emails for accuracy of information and call/e-mail handling standards
Ensure that consultants are delivering a high level of customer service
Verify that agents are providing accurate solutions to customers
Record evaluations utilizing departmental quality monitoring programs
Deliver coaching feedback to agents on call and email performance
Provide Specialist and the Manager with regular performance feedback on the agents
Participates in the improvements of quality monitoring forms and quality standards
Who are you?
You have excellent analytical and problem-solving skills
Outstanding communication skills
Excellent organizational skills
Excellent knowledge of Italian (written and spoken)
Excellent knowledge of English language (written and spoken)
Proficient in MS Office (word excel)
What do we offer?
A growth path aimed at enhancing your professional experience
Stimulating international work environment with heterogenous teams and the opportunity to expand your knowledge
Full time employment contract
Assist Digital in 2017 obtained certification as Great Place to Work in Italy.
#ThinkDigitalThinkAssist
JOIN OUR TEAM!
Apply through Anegino!
What you are going to do
Monitor and analyze consultants calls and review emails for accuracy of information and call/e-mail handling standards
Ensure that consultants are delivering a high level of customer service
Verify that agents are providing accurate solutions to customers
Record evaluations utilizing departmental quality monitoring programs
Deliver coaching feedback to agents on call and email performance
Provide Specialist and the Manager with regular performance feedback on the agents
Participates in the improvements of quality monitoring forms and quality standards
Who are you?
You have excellent analytical and problem-solving skills
Outstanding communication skills
Excellent organizational skills
Excellent knowledge of Italian (written and spoken)
Excellent knowledge of English language (written and spoken)
Proficient in MS Office (word excel)
What do we offer?
A growth path aimed at enhancing your professional experience
Stimulating international work environment with heterogenous teams and the opportunity to expand your knowledge
Full time employment contract
Assist Digital in 2017 obtained certification as Great Place to Work in Italy.
#ThinkDigitalThinkAssist
JOIN OUR TEAM!
Apply through Anegino!
Data e aplikimit të fundit : 22 Prill 2021