Work Force Management - Business Partner
Nr. i reklamës i Anegino
AN96GE64
Industria
Shërbime
Përshkrimi i punës
Work Force Management - Business Partner
Function content:
As a WFM Business Partner you always have the right focus on results and you are keen on that. For various accounts you are responsible for achieving the service levels and asking the customer through the smart deployment of staff. You are part of the Workforce Management department and you work for various clients within the company.
As a WFM Business Partner you are the point of contact for all WFM issues for the internal customer. This concerns the entire WFM cycle (forecasting, capacity planning, scheduling and traffic). The business partner has organizational talent, stress resistance and strong communication skills.
As a Business Partner you are responsible for:
Keeping track of the capacity plans.
Taking care of the forecast files.
Functional management of the traffickers on a project.
The functional management of the schedulers on a project.
Oversee the WFM processes and optimize them.
Act as sparring partner of the operational managers.
Managing escalations.
Introducing WFM expertise in meetings.
The profile we are looking for:
University of applied sciences
Extensive experience within the various WFM components.
Experience in a contact center, gained in an operational role (forecaster / planner);
Knowledge of Excel.
Knowledge of planning software (preferably Injixo).
Good command of the English language.
Please send CV at ANEGINO
Function content:
As a WFM Business Partner you always have the right focus on results and you are keen on that. For various accounts you are responsible for achieving the service levels and asking the customer through the smart deployment of staff. You are part of the Workforce Management department and you work for various clients within the company.
As a WFM Business Partner you are the point of contact for all WFM issues for the internal customer. This concerns the entire WFM cycle (forecasting, capacity planning, scheduling and traffic). The business partner has organizational talent, stress resistance and strong communication skills.
As a Business Partner you are responsible for:
Keeping track of the capacity plans.
Taking care of the forecast files.
Functional management of the traffickers on a project.
The functional management of the schedulers on a project.
Oversee the WFM processes and optimize them.
Act as sparring partner of the operational managers.
Managing escalations.
Introducing WFM expertise in meetings.
The profile we are looking for:
University of applied sciences
Extensive experience within the various WFM components.
Experience in a contact center, gained in an operational role (forecaster / planner);
Knowledge of Excel.
Knowledge of planning software (preferably Injixo).
Good command of the English language.
Please send CV at ANEGINO
Data e aplikimit të fundit : 30 Qershor 2019