Team Leader for traveling operations
Anegino ad no
AD87CU83
Industry
Services
Job Description
For our office in Tirana we are looking for Team Leader for our Traveling Operations
What you are going to do?
Preside the hall and assist the operators
Manage operational briefings and updates on the specific campaign
Provide initial training and updating on products, services and applications
Suggest changes to be applied to the operational processes and for the development of the necessary supports
Motivate the team entrusted in achieving excellent performance by encouraging teamwork
Monitor and verify the knowledge acquired by individual operators
Monitor the operational performance of the assigned team (quality and productivity)
Report and monitor compliance with contractual SLAs and service KPIs
Who are you?
You have:
Excellent leadership and interpersonal skills
Good decision making and problem-solving skills
Ability to manage and motivate staff within a team environment
Ability to prioritize work and workloads across a team
Excellent verbal and written communication skills
Excellent/native knowledge of Italian language (C1 written and spoken)
Excellent knowledge of English language (B2 written and spoken)
Good knowledge and use of the main MS Office applications (word, excel) and e-mail
Preferably related working experience, coming from international business contexts
What do we offer?
A growth path aimed at enhancing your professional experience
Stimulating, international work environment with heterogenous teams and the opportunity to expand your knowledge
Full time employment contract
Assist Digital in 2017 obtained certification as Great Place to Work in Italy.
#ThinkDigitalThinkAssist
JOIN OUR TEAM!
Apply through Anegino!
What you are going to do?
Preside the hall and assist the operators
Manage operational briefings and updates on the specific campaign
Provide initial training and updating on products, services and applications
Suggest changes to be applied to the operational processes and for the development of the necessary supports
Motivate the team entrusted in achieving excellent performance by encouraging teamwork
Monitor and verify the knowledge acquired by individual operators
Monitor the operational performance of the assigned team (quality and productivity)
Report and monitor compliance with contractual SLAs and service KPIs
Who are you?
You have:
Excellent leadership and interpersonal skills
Good decision making and problem-solving skills
Ability to manage and motivate staff within a team environment
Ability to prioritize work and workloads across a team
Excellent verbal and written communication skills
Excellent/native knowledge of Italian language (C1 written and spoken)
Excellent knowledge of English language (B2 written and spoken)
Good knowledge and use of the main MS Office applications (word, excel) and e-mail
Preferably related working experience, coming from international business contexts
What do we offer?
A growth path aimed at enhancing your professional experience
Stimulating, international work environment with heterogenous teams and the opportunity to expand your knowledge
Full time employment contract
Assist Digital in 2017 obtained certification as Great Place to Work in Italy.
#ThinkDigitalThinkAssist
JOIN OUR TEAM!
Apply through Anegino!
Data e aplikimit të fundit : 22 Prill 2021