Debt Advisor

EPPC Albania on behalf of its client, one of the biggest financial institutions in Albania, is currently recruiting a Debt Advisor.


Major responsibilities:

• Recovering total debt and strict monitoring of each case assigned;
• Communication with the Debtors/Alternative contacts/Family members/etc…
• Make outbound and receive inbound calls;
• Data verification of the debtor, demographic and telephone data and adds additional info to each debtor case;
• Skip tracing for debtor without any data/debtors who do not answer;
• Identifies reasons of non-payment and establish solution to pay off the debt (agreements, paying in installments, other solutions confirmed with the ICA head office);
• Write each communication with the debtor/family or alternative on CRM, insert skip links and data on comments of CRM;
• Handle each special case to Special Case Report and handles it to IDC Team Leader;
• Performs other duties as assigned.

Requirements for this position are:

• Proven experience as debt collector;
• Experience in working with targets and tight deadlines;
• Working knowledge of MS Office and databases;
• Excellent communication and people skills;
• Very good ability in negotiating and persuading;
• Problem solving skills;
• Strong written, verbal, active listening, and phone communication skills;
• Ability to prioritize and organize work;
• Ability to adapt to a flexible schedule.



How to apply:

To apply for this opportunity, please fill your application at:

https://aplikim.eppc.al

You will be contacted by eppc only if your CV & support documents will be qualified by our recruitment team.