ASSIST Shpk is looking for 1 CRM Quality Manager for our Travelling German Operations CRM are
Nr. i reklamës i Anegino
AP42AZ74
Industria
Shërbime
Përshkrimi i punës
We are looking for you!
ASSIST Shpk is looking for
1 CRM Quality Manager for our Travelling German Operations CRM area
About us
We are a multinational Group present in several countries (Italy, Germany, UK, Croatia, Albania), which operates in the fields of digital technological services and costumer care, specialized in the creation of Contact Managements solutions.
Job overview
The role is concerned with monitoring and advising on the performance of the quality management system, producing data and reporting on performance, measuring against set standards.
Terms and Conditions
• Full time contract
• Open to traveling and relocation
Main activities
• Training implementation (new entries, refresh) and individual coaching
• Scheduling of refresh activities, tests, product /service trainings
• Participate in Train the trainer training activities
• Production, at the set deadlines, of qualitative scoring reports
• Design of Action Plans aimed at solving qualitative and training gaps
• Management, updating and maintenance of the archive of training and support materials
• Analysis of the procedures in place, proposing, where necessary, qualitative improvements of operational processes
• Monitoring and verification of the quality of the service provided
Qualification and skills
• Excellent analytical and problem solving skills
• Outstanding communication skills
• Excellent organizational and leadership skills
• Excellent/native knowledge of German (written and spoken)
• Excellent knowledge of English language (written and spoken)
• Proven experience in similar job positions
• Proficient in MS Office (word, excel)
How to apply
• Send us your CV until 16th of September 2018
ASSIST Shpk is looking for
1 CRM Quality Manager for our Travelling German Operations CRM area
About us
We are a multinational Group present in several countries (Italy, Germany, UK, Croatia, Albania), which operates in the fields of digital technological services and costumer care, specialized in the creation of Contact Managements solutions.
Job overview
The role is concerned with monitoring and advising on the performance of the quality management system, producing data and reporting on performance, measuring against set standards.
Terms and Conditions
• Full time contract
• Open to traveling and relocation
Main activities
• Training implementation (new entries, refresh) and individual coaching
• Scheduling of refresh activities, tests, product /service trainings
• Participate in Train the trainer training activities
• Production, at the set deadlines, of qualitative scoring reports
• Design of Action Plans aimed at solving qualitative and training gaps
• Management, updating and maintenance of the archive of training and support materials
• Analysis of the procedures in place, proposing, where necessary, qualitative improvements of operational processes
• Monitoring and verification of the quality of the service provided
Qualification and skills
• Excellent analytical and problem solving skills
• Outstanding communication skills
• Excellent organizational and leadership skills
• Excellent/native knowledge of German (written and spoken)
• Excellent knowledge of English language (written and spoken)
• Proven experience in similar job positions
• Proficient in MS Office (word, excel)
How to apply
• Send us your CV until 16th of September 2018
Data e aplikimit të fundit : 12 Shtator 2018