Business and Accountant Support Team Member
Nr. i reklamës i Anegino
AO46UD91
Industria
Shërbime
Përshkrimi i punës
T.Balkans is recruiting a Business and Accountant Support Team Member
This position requires a previous experience, and the ability to travel abroad for trainings.
Please send your application via Anegino
Only shortlisted candidates will be contacted.
Responsibilities
• Gathering of data needed for projects and analysis.
• Create and control consistency of reports and ensure accuracy for all reports.
• Make initial analysis of variance.
• Do regular analyses of forecasted volumes and staffing
• Verify the accuracy of sources and formulas.
• Verify reports in terms of plausibility.
• Consolidate information into a manageable format.
• Track results to identify trends.
• Develop schedules based on an activity analysis and forecast.
• Administer and assist in updating information in the required support structures (Intranet, FAQ’s, scripts, …)
• Update procedures and workflow as instructed.
• Administer Contact Centre Systems (Group Report, Dialler, Batching System,).
• Assist in written communication and reports where required.
To qualify for this role you must…
• Have experience in administrating and analysing data.
• Have very good knowledge in Excel/Access or other reporting software.
• Have good communication skills.
• Have a good understanding of CRM best practices.
• Manage your time effectively
• Focus on setting clear objectives and priorities.
• Have worked in a performance driven environment before.
• Have English language skills.
It will help if you…
• Have worked for a CRM outsource business.
• Speak French
This position requires a previous experience, and the ability to travel abroad for trainings.
Please send your application via Anegino
Only shortlisted candidates will be contacted.
Responsibilities
• Gathering of data needed for projects and analysis.
• Create and control consistency of reports and ensure accuracy for all reports.
• Make initial analysis of variance.
• Do regular analyses of forecasted volumes and staffing
• Verify the accuracy of sources and formulas.
• Verify reports in terms of plausibility.
• Consolidate information into a manageable format.
• Track results to identify trends.
• Develop schedules based on an activity analysis and forecast.
• Administer and assist in updating information in the required support structures (Intranet, FAQ’s, scripts, …)
• Update procedures and workflow as instructed.
• Administer Contact Centre Systems (Group Report, Dialler, Batching System,).
• Assist in written communication and reports where required.
To qualify for this role you must…
• Have experience in administrating and analysing data.
• Have very good knowledge in Excel/Access or other reporting software.
• Have good communication skills.
• Have a good understanding of CRM best practices.
• Manage your time effectively
• Focus on setting clear objectives and priorities.
• Have worked in a performance driven environment before.
• Have English language skills.
It will help if you…
• Have worked for a CRM outsource business.
• Speak French
Data e aplikimit të fundit : 30 Qershor 2016