HOSPITALITY SERVICE SPECIALIST

Përshkrimi
Provides accurate and timely information about the cruise services, handles complaints and requests from the Guest in order to deliver an effective, courteous and professional service.

Detyrat
Knows deeply all the onboard services in order to provide accurate and timely information to Guests, including issues related to luggage, items, lost & found, managing complaints and solving problems in a fast, courteous and effective way
Provides wake-up calls, public announcements, handles external calls, Internet, acts as phone operator for all internal and satellite calls from shore to ship and assists Guests with cabin safety boxes when required (e-mail) in order to support Guests
Assists with embarkation and disembarkation procedures (collection, photocopying, distribution of personal ID–Passports- and Landing Cards, Boarding Forms, Overbooking, Luggage, transfers, Port Agents, cash deposit, settlement of guest’s payments) in order to facilitate the operation
Verifies that Boarding Forms (and the Comment Forms) are filled in correctly by Guests and provides reports about e-comment forms in order to assure Customer Satisfaction
Uses software necessary to support all work activities (MS Office, SAPI, Oscar) in order to speed and manage them in an effective way.

Kualifikimet / Kërkesat
Secondary School (in tourism or language is a plus)
At least 12 months experience in Hotels in similar positions (receptionist, customer service)


Technical Skills: Basic knowledge of MS Office


Language skills: English (C1),
* third language (B2),
* fourth language (B1)

*One of the following: Italian, French, German, Spanish, Portuguese, Chinese (Mandarin)


Shënime
Candidates should email their CV in English through ANEGINO