Call Center Manager
Nr. i reklamës i Anegino
AN79CB37
Industria
Shërbime
Përshkrimi i punës
We are searching for a Call Center Manager. Duties include, but are not limited to, supervision of recruiting, hiring, training, coaching, mentoring and motivating teams of operators. Manages and directs all aspects of incoming call center operations. Implements and reviews call center policies and procedures.
Essential Job Functions:
• Implement and review call center policies and procedures.
• Monitor, track and evaluate operations’ overall performance based upon pre-determined Key Performance Indicators and provide personal ongoing support and feedback to Client Services to ensure all client deliverables are met.
• Identifying training needs and planning training sessions
• Coaching, motivating and retaining staff and coordinating bonus, reward and incentive plans;
• Improving performance by raising efficiency and productivity.
Experience and Qualifications
• Excellent in English, Writing and talking
• Experience of managing a call center.
• Leadership experience.
• Must have clear, concise written and verbal communication skills.
• Computer/Microsoft Office Skills
• Experience in Lead Generation/outbound telemarketing
Please apply via Anegino
Essential Job Functions:
• Implement and review call center policies and procedures.
• Monitor, track and evaluate operations’ overall performance based upon pre-determined Key Performance Indicators and provide personal ongoing support and feedback to Client Services to ensure all client deliverables are met.
• Identifying training needs and planning training sessions
• Coaching, motivating and retaining staff and coordinating bonus, reward and incentive plans;
• Improving performance by raising efficiency and productivity.
Experience and Qualifications
• Excellent in English, Writing and talking
• Experience of managing a call center.
• Leadership experience.
• Must have clear, concise written and verbal communication skills.
• Computer/Microsoft Office Skills
• Experience in Lead Generation/outbound telemarketing
Please apply via Anegino
Data e aplikimit të fundit : 14 Maj 2016